24/7 Customer Service

Get in Touch

Have a question, need technical assistance, or want to inquire about reseller opportunities? Our expert team is ready to help you at any time.

Direct Contact

Need an immediate response? Reach out to our support staff directly through our instant messaging channels.

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Direct Messaging

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Email Support

Replies in 2-4 hours

support@novacast.com

Open a Ticket

Select the category that best matches your inquiry to help us route your request to the right department quickly.

General Enquiries

For all your questions and concerns about our streaming service. Whether it's understanding features, exploring package options, or any other general query.

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Library Assistance

Your go-to for reporting issues with stream availability. We are committed to tailoring our service to better match your viewing preferences.

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Billing & Payments

Managing and resolving inquiries related to invoicing, payment processing, specializing in addressing issues like payments not going through, or pending transactions.

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Account Management

Dedicated to addressing your account status and refund requests. Ensuring quick and efficient resolution for all subscription changes.

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Subscription Upgrades

Assisting with plan upgrades, downgrades, renewals, and other account-related matters.

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Onboarding & Setup

Assisting new users in configuring their devices, understanding features, and ensuring a smooth start.

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